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Giving and Receiving Feedback

BiteSize Learning
Course summary
90-150 mins
1,200 GBP excl. VAT
English
Flexible
Online courses
Next available date: Enquire for more information - Online courses
Corporate Training for Teams

Course description

Giving and Receiving Feedback

High performers welcome and actively seek feedback; under-performers, while not always welcoming it, are likely to need honest, constructive feedback to get them on track and help them to meet business objectives.

This in-house course from BiteSize Learning equips participants with the tools and techniques needed to give and receive constructive feedback – whether in the form of praise or criticism.

Suitability - Who should attend?

This in-house programme is suitable for all managers and team members who need to give and receive feedback.

Outcome / Qualification etc.

Participants will be able to:

  • give praise and criticism constructively
  • create a safe and open environment in which feedback is expected and welcomed
  • understand the preferred social or communication style of their team members and adapt their feedback approach to achieve the best results
  • use a simple planning tool to ensure that the feedback they give is understood and accepted
  • establish an expectation for change by demanding commitment and building in a time to follow up on the required performance or behaviour
  • use praise and criticism to distinguish between desired and unwanted behaviours
  • recognise and overcome the fears that may prevent them from speaking candidly

Training content

The objectives and benefits of honest feedback

  • Understanding the importance of giving honest, constructive feedback in good time
  • Distinguishing between feedback and criticism

Understanding feedback responses

  • How people respond to receiving feedback
  • Tailoring your feedback approach to suit different social styles and optimise effectiveness

Overcoming barriers

  • Ensuring that our own (sometimes unfounded) fears do not adversely affect the feedback we give
  • Five dysfunctions of a team and the need to air conflict
  • Inviting feedback from others

Grounding the feedback

  • Using evidence, anchors and truth to ground the feedback
  • Avoiding trigger words and phrases 

Praise, criticism and gaining commitment 

  • Models for giving constructive criticism and sincere praise
  • Securing agreement and commitment to the behaviour you wish for
  • Creating a safe environment through self-declaration

Why choose BiteSize Learning

We have a team of 14 trainers expert in their subjects

Our trainers are rated 4.8 out of 5

Our programme content is rated 4.7 out of 5

Expenses

The cost of this in-house course is £1,200 (+VAT and travel expenses) for up to twelve people. BiteSize Learning courses are discounted if two are delivered in one day, from £1,200 for a single course to £2,160 for two courses in one day. 

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About provider

BiteSize Learning - Short, High-Impact Workplace Training

BiteSize Learning offers a range of short, flexible and cost-effective training sessions, delivered at your workplace to maximise time, impact and organisational success. BiteSize courses have no flannel or fillers, just ready-to-use tools and techniques to enhance individual and team...


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Contact info

BiteSize Learning

5 Grove Place
MK40 3JJ Bedford

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