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Brilliant Business Skills Training

About us

We provide business skills training courses that are practical, engaging and interactive.  We do this in three ways:

  1. Live online training 
  2. On-site live in-person training
  3. Online coaching for one or few

We have over 25 years of experience in customer service, sales and support sectors, a range of 20+ courses and a team of expert trainers.

The list of topics we cover include the following. We can also source or create any course you are looking for.

  1. Account Management Best Practice                  
  2. Better Business Writing Skills                  
  3. Brilliant Customer Service and Support Skills               
  4. Brilliant Online Customer Service Masterclass             
  5. Brilliant Sales Prospecting           
  6. Brilliant Selling Skills                     
  7. Business Writing Skills                  
  8. Complaint Handling Skills             
  9. Client Consulting Skills                 
  10. Consultative Selling Skills            
  11. Going Virtual: Online Training Skills                   
  12. How to Host Online Meetings and Events                     
  13. Improving Performance through Coaching                    
  14. Influence and Persuasion             
  15. Internal Customer Service            
  16. Key Account Management           
  17. Professional Presentation Skills              
  18. Recruitment Skills for Managers             
  19. Sales Prospecting Masterclass               
  20. Service with a Sale            
  21. Technical and IT Help Desk Skills           
  22. Technical Support and Help-Desk Skills            
  23. The Complete Negotiator             
  24. Working Smarter and Effective Time Management                 
  25. Writing Winning Sales Proposals
  26. Minute taking
  27. Professional Report Skills

Show all courses with Brilliant Customer Service

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Courses

Professional Training
Business & Management Length Price Location Reviews
Brilliant Customer Service and Support Skills 0.5 days From 195 GBP Online courses
Influence and Persusation 2 days From 195 GBP Online courses
The Complete Negotiator 2 days From 195 GBP Online courses
Writing Winning Sales Proposals 0.5 days From 195 GBP Online courses
Entrepreneurship
Consultative Selling and Client Consulting Skills 0.5 days From 195 GBP Online courses
People Management
Improving Performance through Coaching 0.5 days From 195 GBP Online courses
Communications & Media
Communication Skills
Professional Presentation Skills 0.5 days From 195 GBP Online courses
Human Resources
Recruitment
Recruitment Skills 0.5 days From 195 GBP Online courses
Personal Development
Time Management
Working Smarter and Effective Time Management 0.5 days From 195 GBP Online courses
Sales
Account Management Best Practice 0.5 days From 195 GBP Online courses
Consultative Selling
Brilliant Sales Prospecting 0.5 days From 195 GBP Online courses
Brilliant Selling Skills 0.5 days From 195 GBP Multiple (2)
Consultative Selling Skills 0.5 days From 195 GBP Multiple (2)
Service with a Sale 1 day From 195 GBP Online courses
Customer Service
Brilliant Online Customer Service Masterclass 0.5 days From 195 GBP Multiple (2)
Complaint Handling Skills Masterclass 0.5 days From 195 GBP Online courses
Internal Customer Service 0.5 days From 195 GBP Online courses
Technical and IT Help Desk Skills 0.5 days From 195 GBP Online courses
Technical Support and Help-Desk Skills 0.5 days Multiple (2)
Key Account Management
Key Account Management 0.5 days From 195 GBP Online courses
Telesales
Sales Prospecting Masterclass 0.5 days From 195 GBP Online courses
Teacher & Instructor Training
Going Virtual: Online Training Skills From 195 GBP Online courses
5.0 (1)
How to Host Online Meetings and Events 6 hours From 195 GBP Online courses
Writing & Literature
Business Writing
Better Business Writing Skills 0.5 days From 195 GBP Online courses
Business Writing Skills 0.5 days From 195 GBP Online courses
  • = Intermediate level

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Workshop

Consultative Selling Skills - Online Training (half-day)

“Learn how to stop selling and helping customers buy;  skills and techniques for trusted advisor status."

Why you should attend this online training course

This half-day online value-based selling skills course will show you how to qualify, develop and close business opportunities using a consultative  and “trusted advisor” approach.

Key learning points include:

  • A structured and client-focused approach to creating higher-quality business opportunities.
  • Consultative client engagement skills to better define needs, and rapport, trust and credibility.
  • Enhanced client-focused conversations, presentations, and proposals – leading to faster decisions and increased conversion.
  • Advanced sales questioning skills and techniques, leading to more accurate development of customer needs, problems, value, and expectations.
  • How to add value at all stages; plus gaining competitive advantage.
  • Proven ways to overcome and reduce price pressure by using clear value statements, options and reduce perceived risk when proposing and presenting your solutions.
  • Techniques and skills for improved negotiation and closing

How you will benefit

Suitable for those with a good understanding of sales, account, or project management . Also ideal  if you are looking to refresh and extend your current sales approach. This course will bring each delegate's sales skills up-to-date using a ‘”rusted advisor” model.

About the trainer and course format

This course will be delivered by an experienced trainer with a real expertise and knowledge in all aspects of consultative selling techniques. The course will be informal, engaging and include many practical activities.

Business Writing Skills - half day live online training

BUSINESS WRITING SKILLS

“Improve your written communication and write faster, clearer, more impressive documents.”

Overview

This course will give you the skills and knowledge to write faster, clearer, and more impressive documents. This includes emails, letters, reports, blogs, and proposals.

Key points include:

  1. How to improve almost any document or email by using a style that radiates competence and courtesy, that will save you and the reader time.
  2. Techniques for editing and proof-reading, plus how best to structure more formal documents, emails, and reports.
  3. Writing with style and flair; email etiquette

Who will benefit?

The course is designed for those who want to develop their style of writing and sharpen their impact. The content will apply to emails, letters, reports, and proposals.

Learning objectives include:

  • How to master the ABC principle of Accuracy, Brevity and Clarity.
  • Learn the four stages of writing and understand how different stages of the writing process
  • How to write any document or email allowing for the audience and your objectives.
  • Applying a ‘plain English’ style that radiates competence and courtesy and that saves time.
  • Apply the seven ways of writing with flair and style.
  • Editing techniques and skills practice to get your documents right the first time.
  • Proofing reading techniques and skills practice.

About the trainer and course format

This course will be delivered by an experienced trainer with real expertise and knowledge in all aspects of business writing. It will be informal, engaging and include many practical activities.

Business Writing Skills - Course Outline

  • PDF reference manual
  • Interactive and engaging 

Developing the right content, tone, and style

  • The writing process – regardless of document type.
  • Expressing your points clearly and clarifying your aim and objectives.
  • Using the ABC principle of Accuracy, Brevity and Clarity with best-practice examples

Editing skills and proofreading techniques

  • Quick quiz - test your English knowledge.
  • Editing techniques to increase clarity to reduce word count.
  • Proofreading techniques and skills for different types of documents.

Making an Impact using Plain English

  • Developing techniques to make an impression on the reader.
  • How to write good beginnings and endings.
  • Bringing your writing to life – making it visually appealing.

Writing with style and flair

  • How to structure and organise your document
  • Encouraging and convincing the reader to follow your train of thought or argument.
  • Making your point in an engaging and entertaining way.

Email etiquette and email best practice

  • Email etiquette – the do’s and don’ts of email sending.
  • Rules and standards for better emails.
  • When to use the telephone or face to face conversations instead of an email.

Application: Learning summary

  • Participants work individually to summarise their personal learning points.
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