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Finance Operations: Achieving Back Office Excellence

Euromoney Learning
Course summary
Professional Training
5 days
5,245 GBP excl. VAT
London, Online courses
Course Dates
Online courses
Please inquire for more information

Course description

Finance Operations: Achieving Back Office Excellence

Virtual Learning Room: Restrict your travel, not your training

For many years, we have supported our clients while development programmes have been under pressure to minimise time away from the desk. We have successfully implemented blended learning techniques, using technology to provide ultimate flexibility.

We now find ourselves in unprecedented territory. In-person development programmes will be under greater scrutiny than ever. Whether your concern is health-related, the environment or ROI, suspending investment in people will be costly in the long-run with an impact on performance, risk exposure and morale.

Euromoney Virtual Learning provides a range of options that will enable your people to participate in learning events from the comfort of their base location. Virtual solutions range from on-demand, bite-sized online learning to fully customised, live and interactive experiences with our world-renowned subject matter experts.

For more information on how we can provide cost-effective learning programmes for your global teams without the need for travel, get in touch with us by clicking the "Information Request" button

Guaranteed to Run (GTR)

Organising your training and development is now easier than ever with our Guaranteed to Run (GTR) courses. With this initiative, you can plan your training in advance – including travel and accommodation - without any concern of cancellation and take advantage of the huge cost savings and peace of mind.

To find out which courses are Guaranteed to Run in 2020, please download the GTR brochure or the 2020 Global Calendar on our website. 

We know how inconvenient it can be when training is cancelled, so we are committed to standing by our GTR schedule. We will only ever cancel a GTR course due to circumstances outside of our control, such as natural disasters and illness, and will always work with you to find a happy alternative.

A prerequisite for a profitable, controlled and successful financial services business is a strong, stable and efficient operations function (a.k.a. the “back office”).

Despite huge investments in computerisation over the last few decades in an attempt to achieve the highest level of automation or straight through processing (STP), experienced operations personnel are still required to deal with transactions which, for whatever reason, fall out of the automated process and require human intervention.

Over recent years, and certainly leading up to the financial crisis of 2008, the operations function in many financial services firms was degraded at a time when there was significant growth in activity, both in terms of business volume and complexity. This was partly a result of the mistaken belief that the investment in computer systems would make the operations function more or less redundant.

This back office management course, Finance Operations: Achieving Back Office Excellence, examines the relevance, importance and responsibility of the operations function in today’s international financial services industry. It will provide you with a thorough and clear understanding of how transactions are processed, what can go wrong and the measures required to ensure the highest level of STP. This includes the capital markets products and how, where, and why they are traded, explaining the different trading and investment strategies and how they are supported operationally.

You will also gain a deeper appreciation of the operational aspects of the financial markets, how inherent risks can be identify and obviated, and the tools available to help you achieve operational excellence.

Finally, the argument for the investment in a strong operational function will be made and that operations is not “just another cost”, but an critical factor in the profitability and creditability of any financial services institution.


This course combines formal theoretical instruction with small group exercises, case studies, group discussions and additional learning resources. Participants are encouraged to ask questions throughout the course

All case studies are based on real situations experienced by the course director in his forty years involvement in this business.

The lecturer will also be available throughout the duration of the course to offer additional help if required.

Suitability - Who should attend?

This course will benefit not only those embarking on or developing their careers in financial markets operations but also anyone who is interested in the relevance of the operational function. It will also benefit those who need to understand how the capital markets operate what the operational risks are and how they can be controlled. This may include:

  • Operations personnel from investment banks broker/dealers prime brokers fund managers pension funds global custodians etc.
  • Middle Office and Risk Managers
  • Product Controllers
  • Internal and External Auditors
  • IT developers focused on operations
  • Business Analysts and Consultants
  • Compliance staff
  • Regulators
  • Graduate and Management Trainees

Training Course Content

Attend this intensive and highly practical course and elevate your knowledge of:

  • The role and importance of operations in the typical front middle and back office structure
  • The roles and responsibilities in the back office Internal and external relationship management and communication
  • The “Chinese Wall” and segregation of duties and reporting lines
  • Operations as part of wider corporate governance
  • Operations regulators and the impact of regulations
  • Operational resources and how they should be managed
  • Staff management and motivation
  • The concept of STP and why it can break down
  • Maintaining static data
  • What are “fails” and fails management
  • Counterparty fails
  • How various trading/investment strategies can impact operations
  • An overview of the capital markets and products
  • The life cycle of transactions and how market participants interact
  • Operating in a multiple market multiple product environment
  • Managing limits
  • Cash and collateral management
  • Operating in emerging markets
  • The back office as a revenue generator
  • Pre-emptive strategies to reduce risk errors and costs
  • The end to end control process and the vital importance of reconciliation
  • How operational risk can be identified and measured with key risk indicators (KRIs)
  • Measuring performance (KPIs) Operations and the avoidance of money laundering
  • Cause and effect analysis Issue escalation Management information systems and their use
  • The development and relevance of the “procedures manual”
  • Identifying and allocating operations and transactions cost
  • The “top” versus “bottom” line P&L
  • Operations and new business development
  • Operations role in project management and new systems implementation and managing business as usual (BAU)
  • The benefits and disadvantages of outsourcing and offshoring
  • The request for proposal process (RFP) for ancillary services
  • Operations and business continuity planning (BCP)
  • Audit (internal and external)

Why choose Euromoney Learning

4.75/5 rating on course check for service

25,000 professionals trained across public courses

99 countries where training is delivered

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Euromoney Learning

We develop bespoke learning experiences with the perfect blend of technologies and techniques to help you succeed. An organisation’s ability to continuously learn and evolve rapidly is the ultimate competitive advantage. To achieve your strategic goals, it is essential to...

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Contact info

Euromoney Learning

8 Bouverie Street,
EC4Y 8AX, London

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