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How to Lead Difficult People

Leading Edge Leadership
Course summary
1.5 hours
750 GBP excl. VAT
Full time
Corporate Training for Teams
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
750 GBP
Enquire for more information

Worldwide
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How to Lead Difficult People

Course description

How to Lead Difficult People

Difficult people can make life impossible.

However, by understanding difficult people and the things they do, problematic situations and awkward issues in the workplace can be resolved.

This virtual workshop will help you do just that.

By understanding what makes certain people tick, what they think, and why they do what they do, unpleasant situations can be avoided and awkward issues overcome.

This virtual workshop shows how to manage the challenges presented by difficult people, unlock them, influence them and improve their performance.

Suitability - Who should attend?

This virtual workshop is suitable for anyone who wants to learn how to positively handle those difficult people in the workplace and outside of work.

Outcome / Qualification etc.

In 90 minutes participants will learn how to positively handle difficult people by:

  • Understanding the 7 difficult people types
  • Identifying your preferred conflict-handling style: a self-evaluation
  • Knowing how to deal with difficult customers
  • Learning the 6 steps for handling complaints

Training Course Content

In this virtual workshop participants learn techniques for positively managing the 7 difficult people types.

Participants are introduced to the three elements of conflict and the four levels of conflict and also identify their preferred conflict handling style.

The virtual workshop identifies the behaviours associated with those who act in an aggressive, assertive or passive manner and how to deal with these behaviours.

Participants learn a technique to disagree agreeably so that they can always behave in a mature manner with a difficult person.

Course delivery details

Our 90-minute bite-sized virtual workshops are designed to make a powerful impact on what your people do and how they do it.

Finding time for training in today’s busy world isn’t easy. Leading Edge Leadership’s 90-minute bite-sized virtual workshops provide your people with the flexibility to attend highly focused learning virtual workshops that will fit in easily around their hectic work schedules.

Our team of nine highly experienced trainers provide a truly engaging virtual learning experience.

  • Each virtual workshop is completed in 90 minutes – no longer than the average meeting – and you can connect from anywhere in the world.
  • Each virtual workshop is highly focused and contains the essentials of the topic it covers.
  • Up to three virtual workshops can be held in any one day.
  • You can choose any combination of virtual workshop titles from our range of 65 virtual workshop titles and have up to 25 attendeesin each virtual workshop – so you can provide training for up to 75 attendees per day.
  • The virtual workshops are delivered “live” in a fast-paced, highly interactive style using a range of features (breakout rooms, polling, facilitated activities, video clips and story-telling).
  • We deliver the virtual workshops on our Zoom platform. We can also deliver the virtual workshops on your preferred platform.
  • Typically we deliver three 90-minute virtual workshops in a day for most of our clients:
    • 9.30 am – 11.00 am: virtual workshop 1
    • 12.00 pm – 1.30 pm: virtual workshop 2
    • 3.00 pm – 4.30 pm: virtual workshop 3

Incredibly time and cost efficient, this “How To” series of 90-minute virtual workshops reflects the realities of today’s business environment.

Why choose Leading Edge Leadership

We offer a wide range of 90-minute virtual workshops for clients worldwide - connect from anywhere, anytime

Our specialist trainers have over 15 years of experience in their field

We have over 1,000 course review ratings, averaging 4.7 out of 5 stars

Expenses

Our 90-minute bite-sized virtual workshops are priced on a sliding scale:

  • 1st virtual workshop: £750
  • 2nd virtual workshop: £500
  • 3rd virtual workshop: £250

A day of three virtual workshops costs £1500 plus VAT. Book two or more days (of three virtual workshops in a day) for £1400 plus VAT per day. This is our most cost effective option.

Book three virtual workshops – delivered across three days (one virtual workshop per day) for £1650 plus VAT.

About provider

Leading Edge Leadership

Leading Edge Leadership Ltd is a UK-based international training company specialising in providing 90-minute virtual and face-to-face workshops, virtual and face-to-face leadership and management training programmes and coaching for organisations in most industries - FTSE 100, Councils, Universities, Tech, Law,...


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Leading Edge Leadership

Bridge House
25 Fiddlebridge Lane
AL10 0SP Hatfield Herts

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