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Dealing with Difficult People Training - In House

Live and Learn Consultancy
Course summary
1 day
Corporate Training for Teams
Next available date: Enquire about virtual training for your team - Online courses
Course Dates
Online courses
Enquire about virtual training for your team

United Kingdom
Delivered at Your Workplace

Course description

Dealing with Difficult People Training - 1 Day

  • Confidently handle aggressive people.
  • Manage early warning signs and the key triggers of anger.
  • Diffuse aggressive situations.
  • Avoid arguments, hostility and conflict between employees.
  • Manage difficult behaviour in the workplace successfully.
  • Handle aggressive and difficult people at work.

This Dealing with Difficult People at Work Training Course provides delegates with the confidence and communication skills for handling challenging situations which may arise from dealing with difficult people in the workplace.

We have all experienced the misfortune of working with aggressive or difficult people in the workplace.

Learn how to 'influence people more positively' and gain highly effective listening skills to diffuse conflict with fellow employees or customers.

Suitability - Who should attend?

Our in-house Dealing with Difficult People Course is suitable for;

  • Reception Staff
  • Customer Service Staff
  • Administrators
  • Supervisors
  • Team Leaders
  • Managers

* Only available to UK based companies & employees.

Outcome / Qualification etc.

Following this Dealing with Difficult People at Work Training, your employees in the workplace will learn how to;

  • Identify how to achieve more positive outcomes.
  • Discover a range of different behaviour styles at work.
  • Gain proven techniques to deal with difficult people in the workplace.
  • Assertiveness skills to respond to difficult people with confidence.
  • The importance of effective listening and how it can diffuse a situation.

Course delivery details

  • Duration - 1 Day Course
  • Course Dates - Flexible! Weekdays - Evenings or Weekends.
  • Delivery Option 1 -  Face to Face at your UK based workplace.
  • Delivery Option 2 -  Live Virtual Classroom - (Min of 3 delegates required).

Your Course Includes

✔️  Training Materials

✔️ Key Course Notes

✔️ A4 Certificate of Achievement

To request course details or get a quick quote;

☎️ - Call our team on 0844 811 9463

📩 - or Email us by completing short form below

Why choose Live and Learn Consultancy

Excellent rating on trust pilot

80% of client's re-book training

Face to Face or Virtual Classroom delivery

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Why are we the UK's training provider of choice?

Awarded a 5-star rating on Trustpilot. Courses can be delivered virtually or face to face at your workplace. We deliver powerful and results based soft skills training courses. Our passion is developing the skills of your team. Training can be...

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Contact info

Live and Learn Consultancy

Sheffield South Yorkshire

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