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Handling Difficult Situations / People - CPD certified

Maguire Training
Course summary
1 day
Full time
Professional Training
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
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Online courses
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United Kingdom
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Maguire Training

Handling Difficult Situations / People - CPD certified

Handling Difficult Situations / People

Delegates will learn how to assert themselves with the most difficult situations and to act effectively even when they are unable to offer any significant help or compensation at the time. They will also learn to deal with conflict and resist manipulation.

Suitability - Who should attend?

Delegate who want to effectively deal with situations that arise when a person with sensitive or emotional issues, grievances or complaints have to be dealt with in a professional, polite and effective manner.

Outcome / Qualification etc.

CPD Points: 6

Learning Outcomes

  • Define assertive versus aggressive behaviour
  • Understand people behaviour and emotional drivers
  • Prioritise and manage expectations
  • Maintain personal control during difficult conversations
  • Display clear & effective communication skills

Training Course Content

  • Why are people difficult?
  • What situations do you currently encounter?
  • Understanding different personality types
  • Different personality styles
  • Adapting personal styles
  • Dealing with conflict & difficult situations
  • Active listening
  • Assertiveness
  • Saying ‘No’ politely & effectively
  • Defining assertive V’s aggressive behaviour
  • Resisting and counteracting manipulation
  • Essential communication skills
  • How you communicate, not what you communicate
  • Difficult Situations Workshop
  • Influencing skills to pacify angry or emotional people
  • Gaining agreement and confirming understanding

Provider: Maguire Training

Maguire Training

Maguire Training is a leading provider of transformational leadership, management and sales training and we are also a registered Apprenticeship Training Provider if you are looking to access Apprenticeship Levy funded programs for individuals or groups. Maguire Training is also...

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Contact information for Maguire Training

Maguire Training

20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire

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